REFUND POLICY

Towers Method Academy
Operated by MCM GRUP DOOEL uvoz-izvoz Skopje, North Macedonia
Last updated: October 20th, 2026
© 2025 MCM GRUP DOOEL uvoz-izvoz Skopje. All rights reserved.

This Refund Policy provides information about refund eligibility and refund procedures relating to the digital courses and educational materials offered by Towers Method Academy, operated by MCM GRUP DOOEL uvoz-izvoz Skopje.

Purchases are handled by PayPro Global, our independent Merchant of Record, which acts as the seller of record and processes payments and refunds in accordance with its applicable Buyer Terms, Refund Policy, and legal obligations.

This Refund Policy should be read together with PayPro Global's Refund Policy (https://docs.payproglobal.com/documents/legal/refundPolicy.pdf).

1. Nature of Our Digital Products

Our products are digital educational products. They may include, but are not limited to:

• online self-paced courses

• video lessons

• written explanations

• practice exercises

• quizzes and assessments

• viewable learning materials

• audio files

• pronunciation materials

• glossaries

• worksheets

• course slides and visual learning materials

• other protected digital content delivered through our learning platform

Because our products are delivered digitally through our learning platform, they cannot be physically returned in the same way as physical goods. Following successful payment confirmation from PayPro Global, course access is arranged through our learning platform.

Once a digital course or learning material has been accessed, viewed, opened, downloaded, used, or otherwise made available to the learner, the content is considered delivered and consumed.

2. Access and Loss of Withdrawal Right

Our digital courses and materials will be made available to you following successful payment confirmation from PayPro Global.

In accordance with EU, UK, as well as the Republic of North Macedonia’s consumer protection laws, buyers have the right to withdraw from their purchase within 14 days. However, this right of withdrawal does not apply to digital content - including digital courses, software, Software-as-a-Service (SaaS), downloadable files, or other digital products - once access has begun or the content has been consumed or downloaded.

Purchases are completed through PayPro Global, our independent Merchant of Record. During checkout, customers accept PayPro Global's Terms and Conditions, which provide that by purchasing and accessing digital products, customers consent to the delivery of the content and acknowledge that their right of withdrawal is waived once the product has been accessed or activated.

Where the right of withdrawal has been validly lost, customers are not entitled to cancel their purchase or obtain a refund solely because they have changed their minds after accessing the digital content. This does not affect any mandatory consumer rights relating to defective or undelivered digital products.

3. General No-Refund Rule for Digital Products

Because our courses contain protected digital educational content delivered through our learning platform, they cannot be physically returned. Once the supply of digital course content has begun, purchases are generally final and non-refundable where the customer's statutory right of withdrawal has been validly lost and no other refund entitlement applies under PayPro Global's applicable purchase terms.

Subject to applicable consumer protection laws, PayPro Global's Buyer Terms and Refund Policy and Towers Method Academy Terms and Conditions and Refund Policy, the following circumstances do not, by themselves, entitle you to a refund:

• you changed your mind after purchase

• you no longer want or need the course

• you purchased the course by mistake

• you did not carefully read the course description or product information before purchasing

• the course did not meet your personal expectations after access was granted

• you did not complete the course

• you did not use the course after purchasing it

• you do not have sufficient time to study

• you expected a different teaching style

• you expected live lessons, personal tutoring, or individual feedback when these were not included in the product description

• you do not have the required device, browser, internet connection, software, or technical ability to use the course

• you experience technical issues caused solely by your own device, browser settings, internet connection, software, extensions, or local network restrictions, rather than a defect in the course or its delivery

• you accessed or used the course and subsequently decided that you no longer wished to continue studying.

Please carefully read the course description, product details, technical requirements, refund terms, and access information before purchasing.

Purchasing or accessing a course does not transfer ownership of its educational materials or grant permission to copy, reproduce, distribute, share, resell, or commercially exploit them. All course materials remain protected by applicable intellectual property laws and are subject to our Terms & Conditions and Copyright Notice.

4. Course Access and Refund Eligibility

Refund eligibility depends on applicable consumer protection laws, PayPro Global's Buyer Terms and Refund Policy, Towers Method Academy’s Terms and Conditions and Refund Policy and whether the purchased digital content has been accessed or used and any applicable statutory right of withdrawal has been validly lost.

4.1 Before Course Access

Where a customer has not accessed, viewed, opened, downloaded, used, or started any protected course material, a refund request may be considered in accordance with applicable law and PayPro Global's refund procedures.

Consumers who have a statutory right of withdrawal may exercise that right within the applicable legal period, provided that no valid exception applies.

Customers may also submit refund requests for review through PayPro Global within 30 days of purchase, in accordance with its Refund Policy. However, submitting a request does not automatically entitle the customer to a refund.

The fact that a customer has not accessed or used the purchased course does not, by itself, guarantee refund eligibility after the applicable withdrawal period has expired.

4.2 After Course Access

Once a customer has accessed, viewed, opened, downloaded, used, or started any protected course content, the purchase is generally considered final and non-refundable where the statutory right of withdrawal has been validly lost and no other refund entitlement applies under applicable law or PayPro Global's purchase terms.

This includes accessing or using protected educational materials such as:

• the course player

• video lessons

• written lessons

• exercises

• quizzes

• audio materials

• glossaries

• worksheets

• slides

• protected instructional content

• any other digital course material

Where relevant, Towers Method Academy may review course access and usage records and share the necessary information with PayPro Global to assist in assessing refund requests, in accordance with applicable data protection laws.

Where the right of withdrawal has been validly lost, customers cannot demand a refund merely because they have changed their minds, no longer wish to study, or decide not to continue using the course.

Access to our courses does not transfer ownership of the educational materials or grant unrestricted rights to reproduce, copy, distribute, share, resell, or otherwise exploit them.

Any refunds required by applicable consumer protection laws, including remedies for defective or undelivered digital products, remain subject to the applicable legal requirements and procedures.

5. Technical Issues

5.1 Reporting a Technical Issue

If you experience a technical issue that prevents you from accessing or using your purchased course, please notify our support team at info@towersmethodacademy.com as soon as reasonably possible, preferably within three days of discovering the issue. Prompt notification allows us to investigate the problem, provide assistance, and prevent unnecessary delays.

5.2 Evidence and Cooperation

To investigate a reported technical issue, we may request reasonable information and supporting evidence relevant to the problem, including:

• A clear screenshot or screen recording showing the exact error message or malfunction.

• The name and version of the internet browser and device you are using (e.g., Chrome on a MacBook, Safari on an iPhone).

• A description of the technical issue and the circumstances in which it occurred.

• Relevant information about the internet connection, browser settings, software, or other technical factors that may have contributed to the problem.

Learners are expected to cooperate reasonably with our support team when investigating technical issues. Failure to provide information reasonably necessary to investigate a claim may prevent us from verifying the reported problem or determining its cause, subject to applicable consumer protection laws.

5.3 Investigation and Resolution of Technical Issues

We reserve the right to investigate reported technical issues and, where appropriate, attempt to resolve them before a refund is requested or processed, subject to applicable consumer protection laws.

We will make reasonable efforts to help resolve genuine access-related problems. This may include:

• re-sending access instructions

• checking whether your account has been properly enrolled

• helping you access the course platform

• suggesting browser or device troubleshooting steps

• advising you to clear your browser cache

• advising you to try another browser or private/incognito mode

• advising you to disable browser extensions that may interfere with access

• checking enrolment or login issues and, where necessary, coordinating with PayPro Global regarding payment confirmation

A temporary or resolvable technical issue does not automatically entitle a learner to a refund. Refund eligibility will depend on the circumstances, applicable law, and the relevant purchase and refund terms.

5.4 Technical Requirements

Learners are responsible for ensuring that their devices, internet connections, browsers, and software settings meet the technical requirements disclosed for accessing our digital courses.

The technical requirements for accessing the Services are as follows:

1. Supported browsers: Current, supported versions of modern browsers, including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. Learners are advised to keep their browsers updated for optimal performance.

2. Required software: No specialized software is generally required to access courses through our learning platform. Course content is designed to be accessible through a supported web browser. Where downloadable PDF documents or other files are provided, appropriate software may be required to open them.

3. Devices: The Services are designed for access through compatible desktop computers, laptops, tablets, and mobile devices. Functionality and display may vary depending on the device and its specifications.

4. Internet connection: A stable broadband internet connection is required for reliable access to online course materials. For streaming video and using interactive content, an internet speed of at least 5 Mbps is recommended.

5. Browser and device settings: Learners must ensure that their browser and device settings permit the Website and learning platform to function properly. This may include enabling strictly necessary cookies, permitting audio and video playback, and ensuring that browser extensions, ad blockers, firewall settings, security software, or local network restrictions do not interfere with access.

Access and performance may vary depending on the learner's device, browser, operating system, internet connection, software settings, and third-party platform availability.

Technical difficulties do not automatically qualify a learner for a refund.

Subject to applicable consumer protection laws, refunds will generally not be granted solely because access is prevented or disrupted by technical circumstances within the learner's control, including:

• an outdated or unsupported browser

• an incompatible or unsupported device; 

• an insufficient or unstable internet connection; 

• local network restrictions; 

• browser extensions, ad blockers, or add-ons; 

• firewall or security software restrictions; 

• blocking cookies or technical functions necessary for login, security, or course access;

• failure to follow reasonable access instructions

• lack of required software, tools, or technical ability

• device limitations

Where technical difficulties arise from third-party platforms or services, we may investigate the issue and, where reasonably possible, seek to restore access or provide an appropriate alternative solution.

We are not responsible for technical difficulties caused solely by the learner's failure to meet the disclosed technical requirements, provided that the purchased digital content has been supplied and functions in accordance with the contract and applicable law.

Nothing in this section excludes statutory remedies where the digital content is defective, does not conform to the contract, or has not been supplied as legally required.

6. Limited Circumstances Where Refunds May Be Considered

Although our digital courses are generally non-refundable once the applicable conditions for the loss of withdrawal rights have been satisfied, certain exceptions may apply.

6.1 Payment and Billing Issues

Requests concerning duplicate payments, incorrect charges, unauthorized transactions, or other payment-related issues are handled through PayPro Global, our independent Merchant of Record, in accordance with its applicable policies and procedures.

6.2 Course Access and Technical Issues

Where a verified technical error or material defect prevents access to or use of a purchased course, we will make reasonable efforts to investigate and resolve the issue, in accordance with Section 5 of this Policy.

Where appropriate, Towers Method Academy may offer reasonable alternative solutions, including technical assistance, restored course access, replacement access links, or account corrections. The availability of these solutions is determined at our discretion, subject to applicable consumer protection laws and PayPro Global's applicable terms.

Where the issue cannot be resolved, a refund or other remedy may be available in accordance with applicable law and PayPro Global's refund procedures.

6.3 Statutory Consumer Rights

Nothing in this Policy limits any mandatory consumer rights concerning defective or undelivered digital products.

Refunds and other remedies will be handled in accordance with applicable consumer protection laws, PayPro Global's Buyer Terms and Refund Policy, and Towers Method Academy’s Terms and Conditions and Refund Policy.

7. Withdrawal Request Procedure

If you wish to submit a withdrawal request, you may use our Withdrawal Request Form (https://towersmethodacademy.com/withdrawal-request-form) or contact PayPro Global directly through its customer support service.

Where a request is submitted to Towers Method Academy, we may review the relevant course access and usage information and coordinate with PayPro Global regarding the request.

Submitting a withdrawal request does not automatically establish refund eligibility. Eligibility will be determined in accordance with applicable consumer protection laws, PayPro Global's Buyer Terms and Refund Policy, and Towers Method Academy's Terms and Conditions and Refund Policy.

We will contact you by email regarding your request and any necessary next steps.

8. Refund Request Procedure

To request a refund review, you may contact Towers Method Academy at:
info@towersmethodacademy.com

Alternatively, you may submit your request directly to PayPro Global through its customer support service.

Your request should include:

• Your first name and last name used for purchase. 

• The email address used for purchase. 

• The course name. 

• The order number, invoice number, or transaction ID, if available. 

• The date of purchase. 

• A brief explanation of the issue, where applicable. 

• Relevant screenshots, error messages, or technical information, where available and applicable. 

We may request additional information reasonably necessary to investigate and assess your request.
PayPro Global accepts refund requests for review within 30 days of purchase, in accordance with its Refund Policy. This does not constitute a 30-day money-back guarantee or limit any mandatory statutory rights.

Where applicable, Towers Method Academy may investigate the circumstances and coordinate with PayPro Global, which administers refunds as Merchant of Record.

Submitting a refund request does not guarantee approval. Refund eligibility is subject to applicable law, PayPro Global's Buyer Terms and Refund Policy, and Towers Method Academy's Terms and Conditions and Refund Policy.


9. Review and Processing Time

Refund requests will be reviewed on a case-by-case basis, in accordance with applicable consumer protection laws, PayPro Global's Buyer Terms and Refund Policy, and Towers Method Academy's Terms and Conditions and Refund Policy.

Where necessary, Towers Method Academy will review relevant course access and usage information and coordinate with PayPro Global regarding refund requests.

If a refund is approved:

• The refund will be processed through PayPro Global, our independent Merchant of Record, in accordance with its applicable procedures. 

• Refunds will generally be issued using the original payment method, unless otherwise agreed or permitted by applicable law. 

• Processing times may vary depending on PayPro Global, the relevant bank, card issuer, or payment provider, subject to applicable statutory deadlines. 

Towers Method Academy does not control delays arising solely from external banking or payment-processing systems. This does not affect any mandatory consumer rights.

10. Effect of Refunds on Course Access and License

If a refund is issued, your access to the relevant course, digital product, and related materials will be deactivated.

Any license or right granted to you to access or use the refunded course materials will automatically terminate.

You must immediately stop using all refunded course materials and delete or destroy any copies in your possession or control, including downloaded files, screenshots, recordings, extracts, notes reproducing protected course content, or other reproductions.

Following termination of your license, refunded course materials cannot be copied, shared, reproduced, distributed, adapted, resold, taught from, or otherwise used for personal, educational, teaching, commercial, or training purposes.

A refund does not transfer ownership of any intellectual property rights or authorize any previous or future unauthorized use of our protected educational materials.

11. Chargebacks and Payment Disputes

Chargebacks, payment disputes, reversals, and similar claims are handled by PayPro Global, our independent Merchant of Record, in coordination with the relevant banks, card issuers, or payment providers.

Where a payment dispute arises, Towers Method Academy may review relevant purchase, enrolment, course access, and usage records and provide the necessary information to PayPro Global to assist in investigating or responding to the dispute, in accordance with applicable data protection laws.

If a payment is reversed following the resolution of a dispute, we reserve the right to terminate access to the affected course and its materials, subject to applicable law. Any associated license to use those materials will terminate accordingly.

If the dispute is resolved in favor of PayPro Global and the payment remains valid, course access will be maintained or restored, provided no other grounds for restricting access exist under our Terms and Conditions.

12. Payment Processing and Merchant of Record

Payments for Towers Method Academy's digital courses are processed through PayPro Global, our independent Merchant of Record and seller of record.

Payment processing, refunds, payment disputes, and chargebacks are governed by PayPro Global's applicable Buyer Terms, Refund Policy, and legal obligations. Towers Method Academy may assist with course-related inquiries and refund assessments as described in this Policy.

Refund processing times, currency conversions, exchange rates, and fees imposed by banks or card issuers may vary depending on the relevant payment method and financial institution.

Towers Method Academy does not control third-party payment-processing systems and is not responsible for delays, fees, exchange-rate differences, or processing restrictions caused solely by those providers.

13. Quality Commitment

We are committed to providing high-quality educational content. Our courses are carefully developed and include professionally prepared explanations, visual materials, structured lessons, practice activities, and supporting resources.

We aim to support learners by providing:

• structured learning materials 

• reasonable assistance with course access 

• assistance in resolving verified technical issues 

• fair consideration of legitimate concerns 

• improvements to course materials where appropriate

14. No Guaranteed Results

Our courses are educational products designed to support language learning. However, results vary depending on many factors, including the learner's starting level, effort, consistency, practice, attention, learning habits, and completion of the course.

We do not guarantee any specific exam score, language level, learning outcome, personal result, professional result, or academic result.

Failure to achieve a desired result does not, by itself, entitle the learner to a refund, subject to applicable consumer protection laws, PayPro Global's Buyer Terms and Refund Policy, and Towers Method Academy’s Terms and Conditions and Refund Policy.

15. Changes to This Refund Policy

We reserve the right to update this Refund Policy from time to time to reflect changes in our business practices, legal requirements, payment providers, platform requirements, or customer support procedures.

Any updated version will be published on our website with a revised “Last updated” date.

Where required by applicable law, we will provide appropriate notice of material changes before they take effect.

Changes to this Policy will not retroactively affect rights arising from purchases made before the changes take effect, except as permitted by applicable law.

16. Contact Us

If you have questions about this Refund Policy or need help with your purchase, please contact us at:

MCM GRUP DOOEL uvoz-izvoz Skopje
Nikola Tesla Street, No. 9A, 1000 Skopje, North Macedonia
Operating through: Towers Method Academy
Email: info@towersmethodacademy.com
Company Registration Number: 6973272
VAT Identification Number: 4002014537543

This Refund Policy should be read in conjunction with our Terms and Conditions, Copyright Notice and Privacy Policy, available at towersmethodacademy.com.
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