This agreement applies as between you, the User of this Website, and MCM GRUP DOOEL uvoz-izvoz Skopje ("Towers Method Academy"), the owner and operator of this Website. By accessing or using this Website, or by purchasing any of our courses or creating an account, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full. If you do not agree, please stop using this Website immediately, and do not purchase courses or create an account.

No part of this Website constitutes a contractual offer capable of acceptance. Your purchase order constitutes a contractual offer, and our acceptance of that offer is deemed to occur upon our sending a confirmation email to you indicating that your order has been accepted.

1. Definitions and Interpretation

In these Terms and Conditions, the following terms shall have the following meanings:

"Account" means collectively the personal information, payment information and credentials used by Users to access purchased courses and any communications systems on the Website.

"Content" means any text, graphics, images, audio, video, software, data compilations, course materials, or any other form of information that appears on or forms part of this Website.

"Services" means the e-learning courses and related educational facilities available to you through this Website.

"Payment Information" means any details required for the purchase of Services from this Website, including but not limited to credit/debit card numbers and bank account details.

"System" means any online communications infrastructure made available through the Website, including message boards, live chat, and email links.

"User" or "Users" means any third party that accesses the Website and is not employed by MCM GRUP DOOEL uvoz-izvoz Skopje acting in the course of their employment.

"Website" means the website at www.towersmethodacademy.com and any associated subdomains unless expressly excluded by their own terms and conditions.

"We/Us/Our" means MCM GRUP DOOEL uvoz-izvoz Skopje, a company registered in North Macedonia, located at Nikola Tesla Street, No. 9A, 1000 Skopje.

2. About Us

Towers Method Academy is operated by MCM GRUP DOOEL uvoz-izvoz Skopje, a company registered in North Macedonia.

Registered company name: MCM GRUP DOOEL uvoz-izvoz Skopje

Business address: Nikola Tesla Street, No. 9A, 1000 Skopje, North Macedonia

Contact email: info@towersmethodacademy.com

Company Registration Number: 6973272

VAT Identification Number: 4002014537543

3. Eligibility and Age Restriction

Our courses are designed exclusively for adult learners. By purchasing a course, you confirm that:

• You are at least 18 years of age;

• You are purchasing the course for your own personal educational use only; and

• The information you provide during registration and purchase is accurate and complete.

If you are under 18, you are not permitted to purchase or access our courses under any circumstances.

4. Business Customers

These Terms and Conditions apply both to individual consumers purchasing courses for personal educational use and to businesses, schools, institutions, or organizations purchasing courses on behalf of employees, students, members, contractors, or other authorized learners.

Where a business customer purchases access to the Services, the business customer is responsible for ensuring that each individual learner has a valid licence, enrolment, or account, unless a separate group, business, institutional, or enterprise licence has been agreed in writing with MCM GRUP DOOEL uvoz-izvoz Skopje.

A single individual course purchase, licence, account, or login may not be shared among multiple users.

Business customers are responsible for ensuring that all learners accessing the Services on their behalf comply with these Terms and Conditions, including provisions relating to course access, intellectual property, acceptable use, refunds, and prohibited sharing or copying of course materials.

Unless expressly agreed otherwise in writing, business customers agree to be bound by all provisions of these Terms and Conditions in the same manner as individual consumers.

5. Course Access

Upon successful payment and receipt of your order confirmation email, you will be granted access to your purchased course on the LearnWorlds platform. Access is subject to the following conditions:

• Course access is granted for one year from the date of purchase;

• Access is strictly personal and non-transferable;

• Each purchase is valid for one individual learner only, unless a separate business, group, or institutional licence has been agreed in writing with MCM GRUP DOOEL uvoz-izvoz Skopje.

• You may not share your login credentials with any third party;

• Course access is subject to the availability and proper functioning of the learning platform, Website, internet infrastructure, and any relevant third-party service providers used to deliver the Services. While we are not responsible for general internet failures or issues with your personal devices, we ensure that our platform and service providers meet the objective standards of continuity and security required by the applicable law. In the event of a significant lack of conformity or failure to supply the content, you may be entitled to remedies as provided by law. To determine if a failure is caused by your digital environment, you agree to reasonably cooperate with us to verify your device's technical compatibility; and

• Towers Method Academy reserves the right to terminate access in the event of any breach of these Terms and Conditions.

6. Technical Requirements

The Services are delivered online and require access to a suitable device, a stable internet connection, an updated web browser, and any required software or settings needed to access videos, audio materials, written content, downloadable or viewable files, quizzes, exercises, and other digital learning materials.

The minimum technical requirements for learners are as follows:

1. Browsers: The Services should be accessed through the latest available version of a modern browser, such as Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge. Learners are advised to update their browsers regularly for optimal performance.

2. Software: No specialized software is required to access the online course platform. All video and interactive content is accessible through a supported web browser. Where downloadable documents or PDF materials are included, a PDF reader or other software capable of opening PDF files is required.

3. Devices: The learning platform is accessible on compatible desktop computers, laptops, tablets, and mobile devices.

4. Internet connection: A stable broadband internet connection is required. Although LearnWorlds does not specify an official minimum internet speed, a stable broadband connection of more than 5 Mbps is recommended for streaming video and engaging with interactive course materials.

Each learner is responsible for ensuring that their device, browser, software, internet connection, and technical settings are suitable before purchasing. Access or performance may be affected by outdated browsers, device limitations, browser extensions, firewall settings, local network restrictions, insufficient internet speed, or third-party technical issues.

Failure to meet the technical requirements does not automatically qualify a learner for a refund.

7. Orders and Provision of Services

7.1 Order Confirmation

Your order constitutes a contractual offer. Our acceptance is confirmed by sending you an order confirmation email, which will contain:

• Confirmation and full details of the Services ordered;

• Fully itemised pricing including any applicable taxes;

• Relevant dates for access to the Services;

• Your login credentials and relevant access information; and

• and information on the right of withdrawal

7.2 Payment

All course prices are displayed on our Website and are charged in EUR (€), unless another currency is expressly stated at checkout.

Payment is processed securely through third-party payment providers, checkout providers, Merchant of Record platforms, banks, card networks, or other payment processors made available through our Website or learning platform. [PAYMENT PROVIDER / MERCHANT OF RECORD DETAILS TO BE INSERTED ONCE CONFIRMED.]

Towers Method Academy does not store full credit card or debit card details on its own systems. Payment information is processed by the relevant payment provider, checkout provider, Merchant of Record, bank, card network, or financial institution in accordance with its own terms, privacy policy, security standards, and legal obligations.

Where a Merchant of Record or third-party checkout provider is used, that provider may be responsible for processing payments, issuing invoices or receipts, calculating and collecting applicable taxes, handling payment disputes, and processing approved refunds in accordance with its own terms and policies.

By completing a purchase, you confirm that you are authorized to use the payment method provided. Payment shall be charged at the time of purchase or order confirmation, unless otherwise stated at checkout.

7.3 Pricing

All pricing information on the Website is correct at the time of publication. We reserve the right to change prices and alter or remove any special offers at any time. In the event that prices change between the time of placing an order and processing of that order, the price valid at the time of the order shall apply.

7.4 Incorrect Services

In the event that Services are provided that are not in conformity with your order, you should contact us immediately. We will ensure that any necessary corrections are made within five (5) working days. If we are unable to bring the digital content into conformity within this period, or if correction is impossible, you have the right to a proportionate price reduction or to terminate the contract and receive a refund, in accordance with the Law on Consumer Protection.

8. Refunds, Immediate Access, and Digital Content

8.1 Immediate Access and Digital Delivery

The Services consist of digital educational content delivered online, including but not limited to courses, video materials, written materials, exercises, quizzes, worksheets, audio materials, and other protected learning content.

By completing a purchase, you expressly request and agree that access to the digital content may begin immediately after payment confirmation or order confirmation.

You acknowledge and agree that, because the Services are digital and may be made available immediately upon payment confirmation or order confirmation, the content cannot be returned in the same way as physical goods.

8.2 Loss of Cancellation or Withdrawal Rights

For customers in the EU and the Republic of North Macedonia, in accordance with the applicable law, you have a 14-day withdrawal right from the date of conclusion of the contract. This right is lost for digital content not supplied on a durable medium if: (1) you have provided prior express consent to begin the performance during the right of withdrawal period; (2) you have provided acknowledgement that you thereby lose your right of withdrawal; and (3) we have provided you with confirmation of your consent and acknowledgment.

Before completing your purchase, you will be asked to provide this express consent and acknowledgment by checking the relevant box at checkout. If you do not provide this consent, the purchase cannot proceed. Confirmation will be sent to you by email together with your purchase receipt.

Once you have accessed, viewed, opened, downloaded, used, started, or otherwise received access to any part of the course or digital materials, the content is considered delivered and consumed.

8.3 No Refund After Access

All sales are generally final and non-refundable once access has been granted or once any course content or digital material has been accessed, viewed, opened, downloaded, used, or started.

This includes, but is not limited to, access to:

• online self-paced courses 

• written explanations 

• practice exercises 

• quizzes and assessments

• viewable learning materials

• video materials 

• audio files 

• pronunciation materials

• glossaries 

• worksheets

• course slides and visual learning materials

• any other protected digital content delivered through our learning platform

Once accessed, the course is considered consumed, and cancellations will not be accepted, except where required by applicable law or expressly permitted under our Refund Policy.

8.4 Technical Issues

Technical issues do not automatically qualify a learner for a refund.

Each learner is responsible for ensuring access to a suitable device, stable internet connection, updated browser, and any required software or settings needed to access the Services.

If you experience a technical issue that prevents you from accessing the course content, you must report it to our support team immediately at info@towersmethodacademy.com and in any case within 3 days of its first occurrence. Failure to report within this timeframe may affect your eligibility for any remedy.

Refunds will not be granted solely because access to the Services is affected by device limitations, outdated software, browser settings, internet connection issues, local technical problems, lack of required software or technical ability, or failure to meet the technical requirements stated in these Terms.

In accordance with applicable EU consumer protection law, where a genuine technical issue occurs on our platform, we have the right to investigate and remedy the issue before any refund obligation arises. Where we are unable to resolve the issue within a reasonable time, you may be entitled to a proportionate price reduction or a refund in accordance with applicable law.

8.5 Separate Refund Policy

Our full Refund Policy forms part of these Terms and Conditions and applies to all purchases of our digital products and Services. Please read it carefully before purchasing, as it sets out in detail the circumstances in which refunds may or may not be available, the procedure for submitting a refund request, and the timeframes that apply.

If a refund is approved, your license to access and use the relevant course materials terminates immediately. You must stop using all refunded materials and delete or destroy any copies in your possession, including downloaded files, recordings, extracts, or other reproductions.

We reserve the right to refuse a refund where course content or digital materials have been accessed, viewed, opened, downloaded, used, or started in any way, except in the limited circumstances stated in our Refund Policy or where required by applicable law.

If you initiate a chargeback, payment dispute, or reversal with your bank, card issuer, or payment provider, we may suspend or terminate your access to the course and related services while the matter is investigated. We reserve the right to challenge chargebacks where course access was granted and content was accessed, in accordance with our Refund Policy.

9. Intellectual Property

9.1 Our Intellectual Property

All Content included on the Website and within our courses, unless uploaded by Users, including but not limited to text, written explanations, graphics, logos, icons, images, illustrations, sound clips, audio recordings, video clips, data compilations, page layout, underlying code, software, course materials, exercises, worksheets, quizzes, assessments, course structure, sequencing, visual design, lesson organization, and other educational materials, is owned by or licensed to MCM GRUP DOOEL uvoz-izvoz Skopje, our affiliates, or other relevant rights holders.

All rights are reserved.

The course materials, course structure, sequencing, written explanations, exercises, visual materials, audio materials, video materials, and other original educational content connected with the Towers Method Academy™ teaching approach and methodology are protected by applicable Macedonian and international intellectual property laws, including copyright, trademark, and related rights laws where applicable.

The course materials and related educational content offered through Towers Method Academy have been registered with the United States Copyright Office under Registration Number TXu 2-559-963. Nothing in these Terms transfers any intellectual property rights to any User.

9.2 Your Licence

By purchasing a course, you are granted a limited, non-transferable, non-exclusive, personal licence for individual educational use only. This licence does not grant you any rights to reproduce, adapt, distribute, store, or reuse the content in any form without our express written permission.

9.3 Third-Party Intellectual Property

Unless otherwise expressly indicated, all intellectual property rights in any third-party content, product images, or descriptions belong to their respective manufacturers, distributors, or owners. You may not reproduce, copy, distribute, or store such material without the express written permission of the relevant rights holder.

10. Acceptable Use

By accessing our Website and courses, you agree not to:

• Reproduce, copy, extract, or distribute any course content in whole or in part;

• Use any course materials for teaching, training, or commercial purposes;

• Take screenshots, screen recordings, or photographs of course content;

• Share your access credentials with any third party;

• Upload, transmit, or share any harmful, offensive, or unlawful content on the platform;

• Attempt to bypass or circumvent any security measures on the platform;

• Use bots, crawlers, scrapers, AI tools, automated systems, data-mining tools, or similar technologies to copy, extract, reproduce, train on, summarize, redistribute, or otherwise exploit the Website, course content, course structure, teaching materials, or learning materials without our express written permission;

• Use obscene, vulgar, abusive, threatening, defamatory, or discriminatory language in any communications system on the Website;

• Submit content intended to promote or incite violence;

• Impersonate other Users, employees, or representatives of Towers Method Academy and/or MCM GRUP DOOEL uvoz-izvoz Skopje; or

• Use our System for unauthorised mass communications such as spam or junk mail.

In the event of a material or repeated breach of these conditions, Towers Method Academy reserves the right to immediately terminate your access upon sending you a notice of termination. In such cases of material breach, no refunds will be granted, and such violations may give rise to further legal action.

11. Use of Communication Facilities

11.1 Towers Method Academy reserves the right to monitor, review, and retain communications made to us or through our System where necessary to provide the Services, protect our rights, enforce these Terms and Conditions, maintain platform safety, comply with legal obligations, or resolve disputes, subject to our Privacy Policy and applicable data protection laws.

11.2 Any information submitted through our System may be used to provide, manage, protect, and improve the Services, subject to our Privacy Policy and applicable data protection laws.

Where such information includes personal data, it will be collected, used, stored, and processed in accordance with our Privacy Policy and applicable data protection legislation.

We reserve the right to remove, restrict, or reject any communication or submission that breaches these Terms and Conditions, applicable law, or the rights of any third party.

12. Accounts

12.1 In order to purchase and access our Services, you are required to create an Account. By creating an Account, you represent and warrant that:

• All information you submit is accurate and truthful;

• You have permission to submit Payment Information where permission may be required; and

• You will keep your information accurate and up to date.

12.2 You are responsible for maintaining the confidentiality of your Account credentials. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you.

12.3 If you have reason to believe that your Account has been accessed by an unauthorised person, you must contact us immediately so that we can suspend your Account and cancel any unauthorised activity.

13. Termination and Cancellation of Accounts

13.1 You may terminate your Account at any time. Towers Method Academy also reserves the right to terminate your Account; however, if you have active, paid access to Services, we will terminate your Account with reasonable advance notice to you by email, or for a justified reason.

13.2 If we terminate your Account due to a material or repeated breach of these Terms and Conditions, Towers Method Academy reserves the right to immediately terminate your Account upon sending you a notice of termination via email.

In such cases of material breach, any current or pending access to Services will be cancelled immediately and no refund will be issued.

14. Survival

Any provisions of these Terms and Conditions which by their nature should continue after termination, cancellation, expiry, or suspension of access shall remain in effect.

This includes, but is not limited to, provisions relating to intellectual property, acceptable use, refunds, payment obligations, course access restrictions, disclaimers, limitation of liability, privacy and data protection, governing law, jurisdiction, and dispute resolution.

15. Links

15.1 Links to Other Websites

This Website may contain links to third-party websites. Unless expressly stated, these sites are not under the control of Towers Method Academy. We assume no responsibility for the content of such websites and disclaim liability for any loss or damage arising from their use. The inclusion of a link does not imply any endorsement.

15.2 Links to This Website

Those wishing to link to this Website may do so only to the homepage at www.towersmethodacademy.com without prior permission. Deep linking (i.e. links to specific pages within the site) requires our express written permission. Please contact us at info@towersmethodacademy.com for more information.

16. Disclaimers

16.1 Towers Method Academy makes every effort to ensure that our course materials are accurate, clear, and up to date. However, we make no warranties regarding the completeness or accuracy of the course content, the suitability of the courses for any particular purpose, or the results that any individual learner may achieve. Learning outcomes vary depending on individual effort, prior knowledge, and learning habits.

16.2 The Services are provided for educational purposes only and do not constitute professional, legal, financial, immigration, medical, psychological, or other regulated advice. Any information provided through the Website, courses, materials, or communications is for general educational use only and should not be relied upon as a substitute for advice from a qualified professional.

16.3 The Services are hosted and delivered via the LearnWorlds platform. Therefore, Towers Method Academy is not responsible for any technical issues, disruptions, or service interruptions related to the LearnWorlds platform. For platform-related issues, learners should contact Towers Method Academy first. Where necessary, Towers Method Academy may need to coordinate with LearnWorlds or relevant third-party providers to resolve specific technical assistance requests, disruptions, or service interruptions.

16.4 Except for the statutory warranties regarding the conformity of digital content and services guaranteed to consumers under the applicable law, the Website is provided on an "as is" and "as available" basis. We give no warranty that the Website will be free of defects or faults and we provide no warranties of fitness for a particular purpose, accuracy of information, or satisfactory quality.

16.5 The Content of this Website should not be relied upon as the sole basis for making decisions or taking action in circumstances requiring professional advice.

17. Limitation of Liability

17.1 To the fullest extent permitted by applicable law, MCM GRUP DOOEL uvoz-izvoz Skopje shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of our Website or courses.

17.2 In the event that any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

18. Force Majeure

We shall not be liable for any failure, delay, interruption, or inability to perform our obligations under these Terms and Conditions where such failure, delay, interruption, or inability results from events beyond our reasonable control.

Such events may include, but are not limited to, internet failures, platform outages, hosting disruptions, cyberattacks, natural disasters, war, civil unrest, strikes, labor disputes, government actions, payment provider disruptions, third-party service interruptions, power failures, or other genuine events of force majeure.

19. Privacy and Data Protection

19.1 Your use of this Website is also governed by our Privacy Policy, available on our website, which is incorporated into these Terms and Conditions by reference.

19.2 All personal information we collect will be collected, used, and held in accordance with applicable North Macedonian data protection law and, where applicable, the EU General Data Protection Regulation (GDPR).

19.3 We may use your personal information to provide our Services, process payments, and inform you of new products and services. Subject to your prior explicit consent, we may also use your information to inform you of new products and services. You have the right to object to direct marketing and may withdraw your consent at any time by clicking the Unsubscribe link in any email you receive from us.

19.4 We will not share personal information with third parties except where necessary to provide the Services, process payments, operate the Website or learning platform, comply with legal obligations, protect our rights, or as otherwise described in our Privacy Policy.

20. Communications

20.1 All formal notices or communications to us should be sent by email to info@towersmethodacademy.com. Such notice will be deemed received on the day of sending if received in full on a business day, or on the next business day if sent on a weekend or public holiday.

20.2 We may from time to time send you information about our products and services if you have opted in to receive such communications. You may unsubscribe at any time.

21. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

22. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless expressly stated otherwise.

23. Entire Agreement

These Terms and Conditions, together with any policies incorporated by reference, including but not limited to our Privacy Policy, Refund Policy, Cookie Policy, any applicable course-specific terms and any mandatory pre-contractual information provided to you during the order process, constitute the entire agreement between the User and MCM GRUP DOOEL uvoz-izvoz Skopje regarding the use of the Website and Services.

These Terms and Conditions supersede any prior communications, representations, understandings, or agreements, whether written or oral, relating to the Website or Services, unless expressly agreed otherwise in writing by MCM GRUP DOOEL uvoz-izvoz Skopje.

24. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and MCM GRUP DOOEL uvoz-izvoz Skopje only.

25. Changes to These Terms and Conditions

Towers Method Academy reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated date. Any material changes will be communicated to registered users by email or by a prominent notice on our Website at least 7 days before the changes take effect. Non-material changes (such as corrections, formatting updates, or clarifications that do not affect your rights) will be posted on this page with an updated date. Continued use of this Website or our courses after the effective date of any changes constitutes acceptance of the updated Terms and Conditions as they apply to any new purchases or activities carried out after that date. 

26. Governing Law and Jurisdiction

These Terms and Conditions and the relationship between you and MCM GRUP DOOEL uvoz-izvoz Skopje shall be governed by and construed in accordance with the laws of North Macedonia. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of North Macedonia.

27. Contact

If you have any questions about these Terms and Conditions, please contact us at:

MCM GRUP DOOEL uvoz-izvoz Skopje 

Nikola Tesla Street, No. 9A, 1000 Skopje, North Macedonia

info@towersmethodacademy.com

Company Registration Number: 6973272

VAT Identification Number: 4002014537543